Date: January 27, 2022| Register here
Prices: starting from EUR 160,-
CX Summit 2022
CX Summit returns to navigate us further in the world of Customer Experience. Learn how to address your hottest challenges & formulate your new CX strategies in just one day!
Customer experience has fast become a top priority for businesses and 2022 will be no different!
The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses.
CX is now the #1 business differentiator, and Fortune 1000 companies are trying to offer delightful experiences to their customers at every touchpoint, adapting in the new consumer demands.
It is said that “in 2021, companies are no longer competing with just their competitors. They are competing with the last best experience your customers had!”.
Why is CX crucial for success?
- 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.
- CX influences on-the-spot purchasing, too – as 49% of buyers have made impulse purchases after receiving a more personalized experience.
- 86% of buyers are willing to pay more for a great customer experience.
- The number of companies investing in the omni-channel experience has jumped from 20% to more than 80%.
- Companies with the strongest omni-channel customer engagement strategies enjoy a 10% Y-O-Y growth, a 10% increase in average order value and a 25% increase in close rates.
8 Hot topics that will be discussed
- Capitalize on Digital Transformation & AI
- Cultivate Cultures that place customers in the center of all operations
- Create Fantastic Customer Journeys that will increase your loyal customers
- Spot and Analyze the everchanging Consumer Expectations & Needs
- Focus on blended / hybrid customer journeys. The importance of multi-channel servicing is increasing
- Place mobile customer experience as a priority
- Re-Engineer Automation & Technology – use tech tools and apps without losing the human touch
- Demonstrate Commercial Value & ROI – monitor and monetise the strategic value of CX
An upgraded conference experience on your screen!
The CX Summit 2022 virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.
- International keynote speakers
- Top executives from Greece
- Discussion panel with the participation of the public
- Networking between participants
- One-to-One Sessions with clients, partners and speakers
- Virtual Expo Booths
- Engagement with live Polls & Contests
Interested in attending the CX Summit 2022? Register your participation by following the registration link and taking the suggested steps.