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Dates: April 14-16, 2020 | Register here
Prices: starting from USD 1,245,-
Location: Orlando, the United States

Ecommerce Operations Summit 2020

Join over 800 eCommerce professionals as they dive into the innovation, strategies, and tactics essential for today’s eCommerce environment.

From increasing customers satisfaction to boosting productivity and cutting costs, you’ll leave with answers to your top questions.

The only conference exclusively about direct-to-customer & omnichannel operations & fulfillment

The Ecommerce Operations Summit provides insight and ideas to help your entire DTC operations achieve efficiencies and improved customer experiences.

From warehousing and workforce management, eCommerce and contact centres, inventory and order management to payment processing; from pick, pack and ship to delivery and returns; technology, automation and systems integration, to transportation and global operations. All need to come together to create one seamless, cost-efficient, customer-centric operation.

If you want to get more efficient, make customers happy, reduce costs, develop and retain the best people, ship faster, and find the right technologies and vendors, this is the annual event for you.

Ecommerce Operations Summit is the only event that is devoted exclusively to every area of omnichannel and DTC operations & fulfilment, including:

  • Delivering a Seamless Customer Experience
  • Improving Cross-Departmental Process and Communication Issues Between Operations, Ecommerce and Marketing
  • Benchmark Data to Measure Efficiencies
  • Supply Chain Optimization
  • Omnichannel Strategy
  • Peak Season Planning and Staffing
  • Free ShippinReturns
  • And so much more…

Networking opportunities

It’s no secret that some of the best conversations happen outside of the session room walls. Mix and mingle with fellow attendees at our receptions, meals, happy hours, tours or a night out, there are options for everyone.

  • Welcome party

Kick things off with a bang at our annual Welcome Party! Grab a drink, enjoy a variety of hors d’oeuvres and play games. It’s a great opportunity to hobnob with fellow attendees, talk shop and discuss our great lineup of sessions, speakers and keynotes!

  • Rising stars

NEW! For the first time ever, we’re shining a spotlight on young talent across fulfillment, shipping and logistics, omnichannel and customer care. Winners will take the stage and be touted across MultichannelMerchant.com content and social media channels, reaching tens of thousands of industry leaders across the globe. The recognition lasts a career.

  • First-timers’ program

Coming for the first time? We love our newbies! New for 2020, our team will be your onsite guides to introduce you to the family, other first-timers, and host you at dedicated orientations, meet-ups and happy hours. Team members will be on hand all three days to assist newcomers with content and networking event selection to help you get the most out of your Summit experience.

  • Late-night party

Sponsored by Purolator! Join us Wednesday from 9-11 PM on the Orlando Marriott’s Harvest Terrace, OpsSummit late-night is your chance to reconnect with old friends and meet new industry peers. This is the “can’t miss” industry networking event of the year.

  • Women in operations

It’s back! Whether you are one, or you just love to show the leading ladies in the industry your support—our Women in Operations content was curated just for you. Be inspired and learn from today’s most innovative women in ecommerce.

  • Kennedy space tour

Walk the halls of one of the nation’s most exciting visitor centers with fellow Summit attendees. Relive parts of the Apollo program through simulation from launch to moon landing. See a launch complex with your own eyes. Get up close and personal with the space shuttle Atlantis. Hear the history of all NASA has accomplished in human spaceflight, aeronautics, space science, and space.

Interested in attending the Ecommerce Operations Summit 2020? Register your participation by following the registration link and taking the suggested steps.


For more opportunities, check our opportunities section and subscribe to our weekly newsletters.