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Dates: March 6-8, 2018 | Register here
Location: Berlin, Germany

ICEM Summit 2018

As competition intensifies, consumer behaviors change and new technologies transform the business landscape, it has never been more important for businesses to understand their customer & needs and be delivering an excellent customer experience.

Customer experience is no longer just about fixing customer pain points. It now requires the whole organization to align its resources, strategy, and culture around the customer.

At this conference, both the successes and the challenges faced by some of the leaders at the forefront of the customer-centered revolution will be explored. The organizers are committed to deliver and sharing innovation.

International Customer Experience Management (ICEM) Summit Berlin will offer business case studies, future trends and real-time examples for professionals from Customer Experience & Customer Interaction World.

It will be divided into strategic & technical segments, allowing delegates to listen to success stories as well as share the ones of their own during the networking breaks – and all within easy reach of innovative product demonstrations and expert suppliers from the industry.

You should attend ICEM Summit 2018 if you are:

Chiefs, Directors, Heads, Leaders, Managers, and Executives involves in:

  • Customer Experience Management
  • Client Relationship Development
  • Customer Life Cycle Strategies
  • CRM & Omni Channel Management
  • Customer Care & Service Quality
  • Study and Feasibility Management
  • Retention & Loyalty Programs
  • Customer Insight & Satisfaction, Enterprises Feedback Management
  • Channel & Multichannel Management
  • Process Excellence
  • Contact Centres
  • Data Management
  • Social Media & Brand Management
  • Marketing & sales
  • Employee engagement & workforce management
  • Technology

Pre-conference workshops

  • Workshop I – Advanced automation & Customer Journeys you can implement for your clients.
  • Workshop II – The ideal methodology for problem solving & design thinking, using imagination, creativity, critical & visual thinking
  • Worksop III – Discover how to digitally transform your retail stores to deliver experiences your customers will love.

Interested in attending the ICEM Summit 2018? Register your participation by following the registration link and taking he suggested steps.


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